Tenant Satisfaction Agent
Olivia proactively checks in with tenants to flag issues early and keep satisfaction high. Fewer complaints, better retention, happier landlords.
Regular, scheduled calls and messages to tenants, catching issues before they become complaints.
Any problems are immediately flagged to your team with full context, nothing waits for inspection day.
Real-time dashboards showing tenant sentiment across your portfolio, data your landlords will love.
Olivia reaches out to tenants on a cadence you define, monthly, quarterly, or at key tenancy milestones.
Asks targeted satisfaction questions via voice or SMS, covering property condition, responsiveness, and overall experience.
Any concerns are escalated to your team with full context, giving you weeks of early warning before formal complaints.
Reduction in formal complaints
Tenant response rate
Earlier issue detection on average
You set the schedule. Most clients opt for monthly or quarterly check-ins, but you can also trigger them at key milestones like move-in, 6 months, and renewal.
Olivia asks structured questions covering property condition, maintenance responsiveness, communication quality, and overall satisfaction. All fully customisable to your needs.
When a tenant flags a concern, your team receives an immediate notification with the full conversation transcript, severity level, and the tenant's contact details for follow-up.
Absolutely. Set different schedules by property type, tenancy stage, or portfolio segment. You can also pause check-ins during sensitive periods.
No, Olivia complements your inspections by providing ongoing sentiment data between visits. Think of it as continuous monitoring rather than a point-in-time check.
Keep tenants happy and landlords confident, without adding to your team's workload.
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